Get customer feedback
Turn feedback across your tools into clear customer insights.
This scheduled task summarizes customer feedback across multiple sources (support tickets, surveys, sales calls, social) into a list of actionable insights every week.
1. Connect relevant sources
Here are some sources that you should connect depending on where your feedback is coming from:
- Slack for customer, support, and sales channels.
- Google Drive for survey exports and research notes.
- Linear for bug reports and feature requests.
- HubSpot or Zendesk for support conversations and CRM notes.
- Gong for sales call transcripts.
Public posts on X or Reddit don’t have a connector, but AI can browse those sites to find relevant information.
On Claude, add the same apps in Customize → Connectors.
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